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Why can’t TalkGenAI connect to or publish to my site?

The most common causes are an expired connection token, an http:// address, a Cloudflare rule that blocks TalkGenAI’s servers, and missing permissions on the token or key. This page lists each problem with its fix.

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Why is my connection token rejected?

WordPress connection tokens expire after 10 minutes and work once. Go to TalkGenAI, Settings in WordPress, click Generate Connection Token again, and paste the new one straight away.

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Why is my site address rejected?

TalkGenAI only connects to sites over HTTPS. Use the https:// address of your site. If your site has no certificate yet, add one first.

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Why does publishing fail with a challenge page or a blocked response?

Cloudflare may be blocking TalkGenAI’s servers. Cloudflare’s AI Crawl Control and bot rules can block requests from data-center addresses on every path, including /wp-json/talkgenai/. A blocked request often comes back as an HTML challenge page with an HTTP 202 status, which looks like success but is not. Add a rule that lets TalkGenAI through:
  1. In Cloudflare go to Security, WAF, Custom rules, and click Create rule.
  2. Set the field to URI Path, the operator to starts with, and the value to /wp-json/talkgenai.
  3. Set the action to Skip, and tick All remaining custom rules, All Super Bot Fight Mode Rules and All managed rules.
  4. Set Place at to First. This is the setting people get wrong. Cloudflare stops at the first rule that blocks, so if your skip rule sits after the AI bot rule, it never runs.
  5. Click Deploy.

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Why can’t I add another site?

Each plan includes a set number of websites. Adding a site beyond the limit returns a 403 with your current count and the limit. Remove a site you no longer use, or upgrade. See the pricing page.

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What do the permission errors mean?

Details are on the Webflow, Shopify and Wix pages.

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Why do I not see Webflow, Shopify or Wix in my dashboard?

Those connectors are turned on per account for now. Email [email protected] and ask for the platform to be enabled.

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Still stuck?

Email [email protected] with your site address, the platform, and the exact error text. Last updated: 2026-10-05